Our Terms & Conditions

Terms & Conditions

These terms and conditions apply to any agreement with us for the provision of online training courses (Courses) to you. Please review them carefully before booking any Courses from our website, https://constructionhelpline.com.

Please note that before you make a booking you will be asked to agree to these Terms and Conditions. If you refuse to agree to any of these Terms and Conditions, you will not be able to book any Courses from our Site.

About us

Construction Helpline Ltd., is a company registered in England and Wales under company number 07445228 and with registered office at The Generator Business Centre, Unit 1, 11 Batsworth Road, Mitcham, London, CR4 3BX. You may contact us by telephoning our customer service team at 0207 199 9800 or by emailing us at [email protected]. If you would like to give us formal notice of any matter in accordance with these Terms and Conditions, please use our registered business address.

Site use

Your use of our Site is governed by our Terms and Conditions of Use and Website Acceptable Use Policy. Please take the time to read these, as they include important Terms and Conditions which apply to you and our Agreement with us.

How we use your personal information

We only use your personal information in accordance with our Privacy Notice. Please take the time to read our Privacy Policy, as it includes important Terms and Conditions which apply to you.

Our Courses

The images presented in the Courses on our Site are set out for illustrative purposes only. We have made every effort to display the same colours, type of questions asked and information given accurately, however we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Courses and/or that the questions and information will be exactly the same. Your colours on your display may vary slightly from those images.

We provide telephone support to customers between the hours of 9am and 5pm (UK time) Mondays to Fridays excluding UK bank holidays. Outside of these hours an answering service is available.

The content of our courses and associated materials may not be copied or reproduced in any part unless authorised by us.

Our Agreement
  • You confirm that you have sufficient authority to bind any business on whose behalf you use our Site to book any Courses.
  • You acknowledge and agree that in entering into this Agreement you do not rely on any statement, representation, or warranty (even if made innocently or negligently) that is not set out in these Terms and Conditions or any document expressly referred to in them or our Privacy Notice, Terms and Conditions of Website Use and Website Acceptable Use Policy.
  • You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement.
How the Agreement is formed between you and us
  • Our Course selection pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before finally submitting your order to us. Please take the time to carefully review and check your order at each page of the order process.
  • After your order is placed, you will receive an email from us confirming that we have received your order. However, please note that this does not mean that your order has been accepted.
  • We will confirm our acceptance to you by sending you an email to confirm the delivery of your course (Confirmation Email). The Agreement between us will only be formed when we send you the Confirmation Email.
  • If we are unable to supply you with a Course, for example because that Course is no longer available or because of an error in the price on our Site, we will inform you of this by email and we will not process your order any further. If the Courses have already been paid for, we will refund you the full amount as soon as practicable.
Our right to modify these Terms and Conditions
  • We review and may modify these Terms and Conditions from time to time.
  • Every time you order Courses from us, the Terms and Conditions in effect at the time of your order will be the ones applicable to the Agreement between you and us.
  • We review and may vary these Terms and Conditions as they are applicable to your order from time to time to reflect changes in regulatory requirements and relevant laws in which case we will notify you accordingly.
  • All of our Courses are electronic courses and login details for access to them will be provided in accordance with the Confirmation Email. Occasionally our delivery to you may be affected by an Event Outside Our Control.
  • Delivery of an Order shall be completed when we provide you with login details to the email address you gave us.
Price of Courses and other fees
  • The prices of the Courses will be as quoted on our Site at the time you submit your order. We take all reasonable care to make sure that the prices of Courses are correct at the time when they are entered onto the system.
  • Prices for our Courses may vary from time to time, but changes will not affect any order you have already placed.
  • The price of a Course includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT varies between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Courses in full before the change in VAT takes effect.
  • There are no delivery charges for our Courses except that we may charge processing fees for certain payment methods which will be advised to you before you place an order.
  • If we find an error in the price of the Course you have ordered we will contact you to advise you of this error and provide you with the option of continuing to purchase the Course at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Course to you at the incorrect (lower) price.
How to pay
  • You can only pay for Courses using a debit card, credit card or Paypal. We accept the following cards: Mastercard, Visa, Visa Electron, American Express, Apple Pay or Google Pay.
  • Further and subject to our agreement you may request delivery of an invoice from us and make payment for a Course by bank transfer or cheque.
  • Payment for the Courses and any applicable payment processing fees are usually made in advance. We will not charge your debit card or credit card until we provide you with login details for the Courses you order from us.
  • Payment of the Course fees is otherwise due within 30 days of the date of invoice. We reserve the right to claim interest pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 on overdue fees and also to suspend access to Courses until payment is received by us. Certificates for completed training will not be provided until payment for Courses have been received in full.
  • Nothing in these Terms and Conditions limits or excludes our liability for:
    • death or personal injury caused by our negligence,
    • fraud or fraudulent misrepresentation.
  • We will under no circumstances whatever be liable to you, arising under or in connection with the Agreement for:
    • any loss of profits, sales, business, or revenue,
    • loss or corruption of data, information or software,
    • loss of business opportunity,
    • loss of anticipated savings,
    • loss of goodwill, or
    • any indirect or consequential loss.
  • Our total liability to you in respect of all losses arising under or in connection with the Agreement, shall in no circumstances exceed the price of the Courses save to the extent that cover is provided under our professional liability insurance.
Events outside our control
  • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an Agreement that is caused by an Event Outside Our Control.
  • An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lockouts or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or third party online cloud computing platforms.
  • If an Event Outside Our Control takes place that affects the performance of our obligations to you:
    • we will contact you as soon as reasonably possible to notify you, and
    • our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Courses to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
  • You may cancel an order affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us.
Communications between us
  • When we refer, in these Terms and Conditions, to "in writing", this will include email.
  • In relation to notices and communications:
    • Any notice or other communication given by you to us, or by us to you, under or in connection with the Agreement shall be by email unless otherwise requested or advised.
    • A notice or other communication shall be deemed to have been received: if sent by email to an address registered with us , one Business Day after transmission.
    • The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
Other important Terms and Conditions
  • We may transfer our rights and obligations under this Agreement to another organisation, but this will not affect your rights or our obligations set out under these Terms and Conditions.
  • You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree to this in writing.
  • This Agreement is between you and us. No other person shall have any rights to enforce any of the Terms and Conditions contained in it, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
  • Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
  • If we fail to insist that you perform any of your obligations under this Agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
  • Any dispute or claim arising out of this Agreement or in connection with it or its subject matter or formation (including disputes or claims arising outside the ambit of this agreement) shall be governed by and construed in accordance with the law of England and Wales.
  • We both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim which arises out of or in connection with this Agreement or its subject matter or formation (including disputes or claims arising outside the ambit of this agreement).
Your right to cancel
  • You have a legal right to cancel an Agreement under the Consumer Agreements (Information, Cancellation and Additional Charges) Regulations 2013 during the period of 14 days after the date you receive a Confirmation Email from us. This means that during this period if you change your mind or decide for any other reason that you do not want a Course, you can advise us of your decision to cancel the Agreement and receive a refund provided that you first return to us any certificates which may have been issued by us. Information and advice about your legal right to cancel the Agreement is available from your local Citizens' Advice Bureau or Trading Standards office.
  • To cancel an Agreement in accordance with your legal right to do so as described above, you just need to tell us that you have decided to cancel by emailing [email protected]
Standards of Content

We may vary this acceptable use policy at any time by making amendments to this page. You are expected to check this page from time to time to take note of any changes we make, as such changes are legally binding on you. Some of the provisions which are contained in this acceptable use policy may also be superseded by provisions or notices which are published elsewhere on our websites.

Your implied rights
  • We do not in any way exclude or limit our liability for any breach of the terms and conditions which implied by under the Consumer Rights Act 2015 (including with regard to digital content corresponding with description, fitness for purpose and being of satisfactory quality) and your rights under that Act.
Acceptable Use

This describes the terms between you and us under which you are allowed to access our websites (https://constructionhelpline.com). This acceptable use policy applies to all visitors to and users of our websites.

Your use of our websites means that you agree to abide by and accept all the policies in this acceptable use policy.

Prohibited Uses of our Websites

You may use our websites for lawful purposes only. You are not permitted to use our websites:

  • In any way that is in breach of any applicable national, international or local law or regulation.
  • In any way that is fraudulent or unlawful, or has any fraudulent or unlawful purpose or effect.
  • To transmit, or procure the sending of, any unauthorised or unsolicited promotional material or advertising or any other form of similar solicitation (commonly known as ‘spam’).
  • To knowingly receive, send, download, upload, use or re-use any material which does not comply with our standards of content which are set out further in this acceptable use policy.
  • For the purpose of attempting to harm or harming any minors in any way.
  • To knowingly transmit any data or send or upload any material that contains Trojan horses, worms, time-bombs, keystroke loggers, viruses, spyware, adware or any other harmful programs or similar computer code which is designed to adversely affect the correct operation of any computer software or hardware.
You also agree:
  • Not to duplicate, reproduce, copy or re-sell any part of our website in contravention of our Terms and Conditions of Website Use
  • Not (without authority) to access, interfere with, disrupt or damage:
  • any section or part of our websites;
  • any network or equipment on which our websites are stored;
  • any software which is used in the provision of our websites; or
  • any network or software or equipment which is owned or used by any third party.
Interactive Services

We may from time to time provide services which are interactive on our websites, which may include, without limitation:

  • Chat rooms.
  • Bulletin boards.
(Interactive Services).

Where we provide any type of interactive service, we will also provide you with clear information to you setting out the kind of service offered, whether it is moderated and what form of moderation is used (such as, for example whether it is technical or human).

We will make our best efforts to consider and assess any possible risks that exist for users (and in particular, for minors) from third parties when they use any of the interactive services which are provided on our websites, and we will consider in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation it is appropriate to use) taking account of those risks. However, we are not under any obligation to monitor, oversee or moderate any particular interactive service which we provide on our websites, and we expressly exclude our liability for any damage or loss which arises from the use of any particular interactive service by a user which is in contravention of our standards of content, whether the service is moderated or not.

The use of our services which are interactive by any child is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their online safety, as moderation is not foolproof. Children who use any interactive service should be made aware of the potential risks to them.

Where we moderate an interactive service, we will normally provide you with a way of contacting the moderator, should any particular concern or difficulty arise.

Standards of Content

These standards of content apply to all and any material which you contribute to our websites (contributions), and to any interactive services which are associated with it.

You must ensure that you comply with the spirit and the letter of the standards, which are set out below. The standards apply to the whole of each contribution as well as any part.

Contributions must:
  • Ensure that they are accurate (where they include facts).
  • Ensure that they are genuinely held (where they state opinions).
  • Comply with the law applicable in the UK together with any country from which they are posted.
Contributions must not:
  • Contain any material which is in any way defamatory of any person.
  • Contain any material which is offensive, hateful, inflammatory or obscene.
  • Promote or encourage sexually explicit material.
  • Promote or encourage violence.
  • Promote or encourage discrimination based on sex, race, nationality, religion, disability, age or sexual orientation.
  • Infringe any database right, trade mark of any other person or copyright.
  • Be likely to deceive anybody.
  • Be made in breach of any duty owed to a third party, including but not limited to a contractual duty or a duty of confidence.
  • Promote any activity which is illegal.
  • Be threatening, abusive or invade another person’s privacy, or cause distress, annoyance, or inconvenience.
  • Be likely to upset, harass, embarrass, annoy or alarm any other person.
  • Be used to misrepresent your identity or affiliation with any person or to impersonate any other person.
  • Give the impression (if this is not the case) that they emanate from us.
  • Promote, advocate or assist any unlawful act such as (for example only) computer misuse or copyright infringement.
Suspension and/or Termination

We will determine, at our absolute discretion, if there has been any breach of this acceptable use policy through your particular use of our websites. When a breach of this policy has taken place, we may decide to take such action as we deem appropriate.

Failure to comply with this acceptable use policy amounts to a material breach of the Terms and Conditions of Website Use under which you are allowed to use our websites, and may result in our taking any or all of the following actions:

  • Immediate withdrawal of your right to use our websites (whether temporary or permanent).
  • Immediate removal of any posting or material uploaded by you to our website (temporarily or permanently).
  • Issue of a warning to you about your conduct.
  • Legal proceedings against you for reimbursement of all costs we have incurred on an indemnity basis (including, but not limited to, legal costs and reasonable administrative costs) which result from the breach.
  • Further legal action may be taken against you.
  • Disclosure of any such information to law enforcement authorities as we reasonably feel is appropriate and necessary.

We exclude all liability for actions taken in response to breaches of this acceptable use policy. The responses set out in this policy are not limited, and we may take any other action we reasonably deem to be appropriate depending on the particular situation.

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